- How to add a custom SMTP server:
- SMTP configuration:
- Configure Custom SMTP in a Workspace
- Use Custom SMTP on Custom emails
- How many Custom SMTP servers can I have?
Customize your email sending with a Custom SMTP server in Sessions.
How to add a custom SMTP server:
To add a custom SMTP server, you need to be an owner in the organization.
Please note:
- If you're using Google SMTP Server, the Sender email will be your Username/Account email. Google doesn't allow you to set a different sender email than your account email.
- If you're using Google SMTP Server and you have enabled two-factor authentication on your Google account, you will need to generate an app password so that Sessions can still connect. More details on how to generate one here: 👉 https://support.google.com/accounts/answer/185833?hl=en
SMTP configuration:
- Go to your Profile → Organization settings.
- Click on Custom SMTP.
- Click on Add a server.
- Select type SMTP.
- Add a name for your server.
- Add the host of your SMTP server.
- Add the port of your SMTP server.
- Add the username of your SMTP server.
- Add the password of your SMTP server.
- Add the sender email from your SMTP server (this should be configured in your SMTP server and valid because we will send a verification code). Emails from Sessions will be sent from this email address.
- Add the sender name. This will be sent along with your sender email address.
- Press on the Save button.
- Your server is now configured but needs to be verified. Click on Send verification email
- Check your email address (the one set on Sender email) and copy the verification code.
- Paste the verification code in the field and click on Verify code.
For SMTP ports: We support any port your configuration may have, but we recommend the standard ones:
- 465 for SSL
- 587/588 for TLS
If you didn’t receive the verification code, check the settings for the sender email in your custom SMTP server.
While the custom SMTP server is not verified, you can edit the details if you make mistakes. After it’s verified, no changes are allowed.
You can enable or disable the custom SMTP server. While disabled, it can’t be used anymore for the Workspace configuration or in the Custom emails.
When configuring a custom SMTP server, the sender domain must be unique. This means you cannot add multiple servers with the same domain, such as 'contact@sessions.us', 'support@sessions.us', or 'marketing@sessions.us'.
Configure Custom SMTP in a Workspace
After a custom SMTP server is verified and enabled, it can be set at the workspace level to be used by all workspace members.
- Go to Profile → Workspace settings.
- In the General section, select the sender email from the Custom SMTP dropdown.
Use Custom SMTP on Custom emails
When a custom SMTP is set on a workspace by the Owner, the option to use this custom SMTP server is displayed on the Custom Emails page and it will be set automatically for all workspace members.
- Go to Profile → Workspace settings.
- Go to Custom emails.
- Select the custom SMTP sender email address from the Sender Email dropdown.
Members from a workspace can select from the Sender email to use “no-reply@sessions.us”, the newly added custom SMTP server, or any of Google/Outlook mail integrations as sender for his Custom emails.
How many Custom SMTP servers can I have?
The number of custom SMTP servers you can have depends on the Tier or subscription plan you’re on.
Tier
Subscription plan | No. of Custom SMTP servers per organization |
Free | 0 |
Solo | 1 |
Starter | 1 |
Pro | 3 |
Business | 5 |
Tier
Subscription plan | No. of Custom SMTP servers per organization |
AS Tier 1 | 1 |
AS Tier 2 | 1 |
AS Tier 3 | 3 |
AS Tier 4 | 4 |
AS Tier 5 | 5 |