Recording your session is a simple and intuitive process. Behind the scenes, however, the system is quite complex, and it relies on multiple components.
Here are the key points to follow that will ensure your recording ends up being perfect every time:
- If it’s your first time recording (or there’s been some time since your last recording), do an Instant session (5-10 minutes) and record it to make sure everything works the way you want to.
- Make sure the internet connection is stable on the device that’s doing the recording (we recommend using a LAN Cable instead of WiFi)
- OBS Studio is known to cause issues (audio is out of sync with the video). If your test session reveals this issue, try uninstalling OBS Studio or use a different device to make the recording.
- On certain WebCams/Camcorders, disabling the video stream also disables the hardware audio components involved in audio capture. This is a hardware issue, and we cannot detect it. To check if your device is affected by this issue, have an Instant session, start recording it, disable your video, enable it back after 5 seconds and continue to record for at least 1 minute. If you find the recording lacks the audio for the last minute of the recording, that means your device is affected. This should be taken into account if you record your session and need to stop the Video. To eliminate the issue, mute then un-mute yourself to have the audio re-enabled.
- The Recording system uses your internet connection to upload the recording as it’s being done. If you don’t have a fast, stable internet connection, we recommend you use one device to host the session and another one to do the recording (this helps with the quality of your video and audio stream as well as keeping the quality of the recording high).
- In most cases where the system reports an error with the recording, the file itself is okay. Should you ever encounter such a case, please contact our support team, and they will help you recover the recording as well as help you prevent any further issues by identifying the root cause of the problem.
- On Apple devices, if you are using Safari after the session has ended, make sure to keep the device powered on and connected to the internet until the recording has finished uploading. This is because Safari doesn't allow uploading the recording as it’s being made.