If your clients are unable to view dates and times on your booking page or if you've identified discrepancies in slot availability, use the Troubleshoot option to identify why. It offers troubleshooting codes to pinpoint issues and provides instructions for resolution.
Where to find the Troubleshoot option
As a booking host, when you go to the booking page, you’ll see a Troubleshoot button.
This button is displayed only for the booking host or team members with whom the booking page was shared (if you have any).
When clicking on the Troubleshoot button, the view will change and when a day is selected from the calendar, additional information will be displayed on each time slot when it’s unavailable.
Each troubleshooting code will have a short description and a link to this page to find more information about it.
Identify and resolve Troubleshoot codes
- The time slot is in the past.
- This means that the date & time of the booking slot selected is in the past, and can no longer be booked.
- The time slot is blocked by an event in your or a collaborator’s external calendar.
- To solve this, first check the Calendar settings. Make sure that the desired calendars are taken into consideration to determine your availability. Check your external calendar events and see if one is occupying that slot’s availability.
- The time slot is blocked by another booked session, planned session, or event.
- To solve this, check the Calendar page, to see which session is occupying that availability slot.
- The time slot is after the end date you set in the schedule.
- To solve this, access your booking settings -> Schedule -> Availability section and adjust your availability period.
- The time slot falls outside of the scheduling window you set.
- To solve this, access your booking settings -> Schedule -> Availability section and adjust your scheduling window. This option indicates the period in advance with which a booking can be made.
- The time slot is on a day that is marked as “unavailable” in your schedule.
- To solve this, access your booking settings -> Schedule -> Schedule section and change your schedule accordingly. If a slot is displayed as unavailable, it means that it’s outside of your schedule window intervals.
- The time slot is before the “Guest can’t book a session within” window.
- To solve this, access your booking settings -> Schedule -> Limits section and change the value of the “Guest can't book a session within” option. This option indicates the minimum amount of time required before a booking can be made.
- The maximum number of sessions per day you set for this booking has been reached.
- To solve this, access your booking settings -> Schedule -> Limits section and change the value of the “Maximum allowed sessions per day for this type of booking” option. This option indicates the maximum number of allowed sessions for this booking that you can have in a day.