Subscriptions

• 1. Subscriptions: Upgrade, Downgrade, Cancellation
• Where can you find your subscription:
• How to upgrade from a free account to a paid subscription:
• How to upgrade your subscription plan
• How to downgrade your subscription
• Where to view receipts
• How to cancel your subscription
• 2. Add-ons
• How to purchase more team members
• How to purchase more recording hours
• 3. AppSumo customers
• 4. FAQs about your free Sessions account:
• 1. Why am I being moved to a free Sessions account?
• 2. What am I able to do on a free account?
• 3. When will I be moved to the free account?
• 4. Can I sign up for a free trial again?
• 5. How can I upgrade my account?
• 6. I’m an existing customer of Sessions. Will I be rewarded for supporting Sessions and sharing my feedback?
• 7. If I don’t upgrade, what happens to my existing data and upcoming sessions and events?
• 8. What about my existing data and upcoming sessions and events?
• 9. What if I planned a session or event with 100 participants?
• 10. What if I run out of cloud recording hours?
• 11. What payment system do you use?
• 12. How long will it take for my upgrade to take effect?
• 13. How do I cancel my subscription renewal?
• Need more help?

1. Subscriptions: Upgrade, Downgrade, Cancellation

Where can you find your subscription:

1. Go to your profile (lower left corner).
2. Go to Organization settings.

3. Click on Subscriptions.

4. This is where you can see your current subscription plan.

How to upgrade from a free account to a paid subscription:

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.
4. Choose the subscription plan that suits your needs.
5. Choose if you want to pay annually or monthly.

6. Click on Get plan.

7. Review the order summary.
8. Click Continue.
9. Introduce your card details. If you prefer, you can use PayPal.

10. After processing your subscription, you’ll find all the relevant information under Billing (e.g. when your trial ends, when is your next payment, etc.).

How to upgrade your subscription plan

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.
4. Find the plan you upgrade to.
5. Click Upgrade.
6. You’ll be informed about the new monthly or yearly charge. Click Upgrade to confirm your decision.
7. Done. You can see all the relevant information about your subscription plan under Billing.

How to downgrade your subscription

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.
4. Find the plan you downgrade to.
5. Click Downgrade.
6. You’ll be informed about the new monthly or yearly charge. Click Downgrade to confirm your decision.
7. Done. You can see all the relevant information about your subscription plan under Billing.

Where to view receipts

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.

4. Go to Billing.

5. Scroll down to Invoices.
6. Click View receipts.

How to cancel your subscription

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.
4. Under Plans, click Cancel subscription. (upper right side)
5. Confirm that you want to cancel your active subscription.
6. Done.

2. Add-ons

How to purchase more team members

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.
4. Go to Billing.
5. Under Metered services - Team members, click on Add.
6. Select how many team members you want to have.
7. Click Confirm.
8. Done. You’ll be charged for the extra team members you’ve purchased.

How to purchase more recording hours

1. Go to your profile (lower left corner).
2. Go to Organization settings.
3. Click on Subscriptions.
4. Go to Billing.
5. Under Metered services - Recording hours, click on Add.
6. Select how many recording hours you want to have.
7. Click Confirm.
8. Done. You’ll be charged for the extra hours you’ve purchased.

3. AppSumo customers

4. FAQs about your free Sessions account:

Need more help?

👉 If you haven’t found an answer to your question, contact our Support team at support@sessions.us.