If you can’t find the answer you’re looking for here, please contact us at support@sessions.us.
General FAQs
Yes. You'll need to register to Sessions to create a session or event.
Yes, you can use Sessions seamlessly both on Windows and iOS devices.
Yes, participants can join as guests without a Sessions account. All you need to do is share the link with them. With one click, they’ll be in the meeting.
The limits for people attending your meeting vary according to your pricing tier.
Yes, absolutely. They don’t need a Sessions account, just the link for the session or event.
Yes, they can share their screens.
No, Sessions is entirely browser-based. You can join online meetings through browsers from your mobile devices since the platform has a mobile-responsive version.
👉 Read here more about and
There could be more reasons for this:
- You could’ve already added that email address in your workspace.
- The person that you’re trying to add has already a Sessions account. At this time, an email address can be in multiple workspaces under the same organization, but NOT in multiple organizations. Once somebody creates an account, they have their own organization and, therefore, can’t become a member of yours too.
Solution: By the end of Q2-Q3 2024, it will be possible for an email address to be a part of more than one organization.
👉 Until then: the member could delete their other Sessions account (Sessions Profile → Organization settings → Delete organization and account). After that, you will have to invite them to your organization. From the invite email they receive, they’ll have to configure their account again.
⚠️ Deleting an organization and account is a permanent action. They will erase every data, history, or resource stored in that account.
Yes! You can link your custom domain to the platform to personalize your Sessions account.
👉 Read more about
Yes. As the meeting’s Host, you can split participants into smaller groups (Breakout Rooms) multiple times per session.
👉 For more details, check out
It depends on the pricing plan you’ve purchased.
Yes. Click here for more details.
Yes, recordings are cloud-based. You can review them in Sessions, or you can download them.
The limitations are according to the pricing plan you’ve purchased.
Yes, Sessions is an AI-powered platform that allows you to transcribe, translate and summarize your meetings and events in real-time.
Yes. You can download it from 👉 here. You can still use our browser version, without downloading the app. We recommend you enter through Chrome or Safari.
All the relevant information about your ended sessions is stored in
Memory also gives you an overall perspective with valuable metrics and statistics about your past sessions. As Host, you can choose who can access a session’s Memory (you, moderators or everybody who joined the meeting) or you can make it public and anybody with the link can access it.
👉 Read more here:
All the platform’s content is securely stored in our own database, which in turn is hosted by Google Servers. Any resource you upload to be used in your sessions is kept safe behind cutting-edge security measures. The sessions themselves will be stored in the platform’s
No, unfortunately, this is not possible at the moment.
We offer:
- Interactive features like Reactions, Chat, Polls, Q&A
- Native tools that help engagement (Whiteboard, Forms, Breakout Rooms, Takeaways)
- The possibility to upload to Sessions locally stored images, presentations, files, videos, etc.
- The ability to co-browse directly in Sessions, during a live meeting
- 17 integrations that can be embedded into Sessions
- AI Copilot, which helps you come up with agendas, summaries, takeaways and even polls
Subscription FAQs
Check out pricing plans here.
We use Paddle as our payment processing platform, which means we never handle your payment details directly and do not have access to your payment data. Paddle adheres to stringent data privacy and security standards, having completed a Service Organization Control (SOC) 2 Type 2 audit for 2023. Additionally, Paddle is compliant with GDPR and PCI DSS SAQ A Requirements. So, you are in good hands.
If you have an active subscription and upgrade to a higher tier, the upgrade will be instant. You won't need to add your credit card details again; it will be charged to the card you added during sign-up.
You can cancel it via your Subscriptions page under Profile → Organization Settings. You will not receive a refund for the fees you already paid for your current subscription period, but you’ll be able to access your paid plan and all its features until the end of your current subscription period. If you decide to cancel the renewal, you should cancel your subscription prior to the next billing term. 👉 More information here
Absolutely. All the plans can be paid monthly or annually - depending on your preferences. Remember that you’ll get a discount if you choose an annual subscription.
Need more help?
👉 If you haven’t found an answer to your question, contact our Support team at support@sessions.us.