Customer Success plays a vital role in client retention, revenue growth and the overall evolution of a company. But what matters the most in Customer Success?
Let’s join and find out from Delia Visan, Head of Customer Success at Bright Spaces, as she shares her expertise on the key elements that truly make a difference in Customer Success.
By attending this webinar, you'll learn how to:
- Create a customer journey
- Develop success plans
- Understand and work with KPIs and metrics
- Efficiently navigate and communicate with your clients in tense situations
- Talk with clients in your first meetings
- Conduct business and operational reviews
Whether you're new to customer success or looking to improve your existing practices, this webinar is for you. With Delia's insights and guidance, you'll be able to take your Customer Success endeavors to the next level.
Recording 👉 here